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Article Content
Clearing all cookies will remove user preferences for the website, login information, shopping cart contents and identifiers for server-based sessions.
Safari for iOS
Chrome for iOS
Firefox Browser for Android
Native Android browser
Chrome for Android
IE for Windows phones
Safari for iOS
Take the following steps:- Close fully out of the browser
Note: If customer is unable to close all browser tabs, skip this step and perform all other steps. If the issue persists user may need to fully close and restart their browser and Clear Cache again. - Reopen Safari and navigate to a non-Lexis website.
- Tap Settings.
- Tap Safari.
- Tap Clear History and Website Data.
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Chrome for iOS
Take the following steps:- Close fully out of the browser
Note: If customer is unable to close all browser tabs, skip this step and perform all other steps. If the issue persists user may need to fully close and restart their browser and Clear Cache again. - Reopen Chrome and navigate to a non-Lexis website.
- Tap the Menu icon
- Tap Settings.
- Tap Privacy.
- Tap Clear Cache and Clear Cookies, Site Data.
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Firefox Browser for Android
Take the following steps:- Close fully out of the browser
Note: If customer is unable to close all browser tabs, skip this step and perform all other steps. If the issue persists user may need to fully close and restart their browser and Clear Cache again. - Reopen Firefox and navigate to a non-Lexis website.
- Tap Menu
- Tap Settings.
- Tap Privacy.
- Tap Clear now.
- The "Clear now" window appears.
- Tap Clear Data.
Native Android browser
Take the following steps:- Close fully out of the browser
Note: If customer is unable to close all browser tabs, skip this step and perform all other steps. If the issue persists user may need to fully close and restart their browser and Clear Cache again. - Reopen browser and navigate to a non-Lexis website.
- Tap Menu.
- Tap Settings.
- Tap Privacy & security.
- Tap Clear cache and Clear all cookie data.
- Tap OK.
Chrome for Android
Take the following steps:- Close fully out of the browser
Note: If customer is unable to close all browser tabs, skip this step and perform all other steps. If the issue persists user may need to fully close and restart their browser and Clear Cache again. - Reopen Chrome and navigate to a non-Lexis website.
- Tap Menu
- Tap Settings.
- Tap Privacy.
- Tap Clear Browsing Data.
- Check Clear the cache and Clear cookies, site data
- Tap Clear.
IE for Windows phones
Take the following steps:- Close fully out of the browser
Note: If customer is unable to close all browser tabs, skip this step and perform all other steps. If the issue persists user may need to fully close and restart their browser and Clear Cache again. - Reopen Internet Explorer and navigate to a non-Lexis website.
- Tap More.
- Tap Settings.
- Tap Delete history.
- Tap Delete to confirm.