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Error Initializing Snap-In Active Summary - Please Check Event Log

Document ID

Document ID SU7836

Product

  • Juris®

  • Juris® Suite

Category

  • Technical Support

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Problem Description
The error is received when logging into Juris® Suite or accessing My Summary. It can occur when the DBUser account is not properly configured on the SQL server.
Suggested Action
  1. Download and run the JUT35ResetDBUsers Utility.
  2. Reset each listed User ID, except JurisBackup.
Note: The ID's listed in this utility are also used in configuring ODBC connections to the database. If you are running MS Access reports, test the reports after running this utility.
Note: LexisNexis® no longer supports setup, installation, troubleshooting or usability of Microsoft® Access based Juris reports. For more information see article: SU8256 Juris Support for Microsoft Access Based Reports Ending 12/31/2020. Due to the end of support for MS Access, this article will be removed from Support Center on or after 7/01/2021.
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