General Internet Troubleshooting

When you use our Internet products, you might encounter error messages or slowness that you can sometimes correct by taking the following steps:

Action

Symptom

Clear Cache

Your browser displays old information or error messages such as Page Cannot Be Displayed.

 

Delete Cookies

Your computer can't sign on or displays a password that is no longer valid.

 

Add Trusted Sites

Your Internet Browser's security settings are set too high blocking LexisNexis sites.

Check SSL Settings

Your computer may not be able to view secure sites.

 


NOTE:

If you have tried all of the above steps, please contact Customer Support.