Troubleshooting
Basic Troubleshooting
- Columns Cannot Be Dragged to a Different Location
- GL Account out of Balance with its Corresponding Journal
- The Calculated and Actual Bank Journal Balances Do Not Reconcile
- The General Bank Journal Balance is Wrong but the G/L Balance is Correct
- Budget Entries are Not Saved and Related Reports Return Zero Values
- Balances Do Not Include All Entries for the Month
- Balance Sheet Does Not Balance Because an Expense Account was Changed to an Asset Account
- The Opening Balances Tab is Missing in the Matter Manager
- The Retrieve From Window Does Not Open
- Some Deposit Slips Do Not Display on the Mark Items Window
- Timeslips and PCLaw Terminology
Advanced Troubleshooting
- Contents of the PCLaw.cfg File
- An Error Occurred While Retrieving Payroll (Employee) Information.
- Both the Long and Short Term Sections of the Balance Sheet Contain the Liability Account
- The Lexis Back Office Check Printing Window Appears Every Time ADP Payroll Is Opened
- Screen Resolution of 800 X 600 (Or Better) Is Required
- Bank Reconciliation and BillFlow Windows do not Respond Properly When Using Dual Monitors
- Invalid PCLaw Program Files Error
- Print Checks Window for Payroll Always Displays General Bank Account 1
- WordPerfect Crashes When You Save a Document
- Cannot Print PCLaw Reports to the Printer or from the Report Window
Installation
- PCLaw Must Obtain Current Licensing Information Before You Proceed With the Upgrade
- Delay Post Entries are Lost After Upgrading PCLaw
- PCLaw Hangs When You Log in to a Set of Books Stored on a Server Running Windows Vista
- The Select Set of Books Window Does Not Display the Actual Set of Books
- Activation Message Appears for One Workstation Only
- The List Of Lawyers In PCLaw Has More Lawyers Than The License Allows
User Security and Permissions
- Do Not Have Access To Correct Entries Functions In Admin
- The Edit Disk Image Feature is not Available from the Billing Drop-Down Menu
- The Printer Setup Feature is not Available from the File Drop-Down Menu
Internet Security
- Unsupported Browser
- ADP Payroll is Too Slow
- The Previous, Next, and Cancel Buttons Appear as Red Circles with White Text when Using ADP Payroll in PCLaw
- An Active X Control on this Page Might be Unsafe to Interact with Other Parts of this Page
Networking
- Using the Network Traffic Analyzer
- Using the Network Traffic Analyzer with SQL
- Testing the SQL Connectivity
Document Manager
Amicus Attorney
Outlook Integration
- Recurring Events Synchronized from Microsoft Outlook Appear as Single Appointments in PCLaw
- PCLaw ToDos not Appearing in Microsoft Outlook
- Microsoft Outlook Tasks not Appearing in PCLaw
- Removing a Contact from PCLaw does not Remove the Contact from Microsoft Outlook
- The Business Address in Microsoft Outlook links to the Contact Address in PCLaw
- Previous Contacts are not being Transferred between Outlook and PCLaw
