General Internet Troubleshooting

When you use our Internet products, you might encounter error messages or slowness that you can sometimes correct by taking the following steps:

Symptom	Action
Your browser displays old information or error messages such as Page Cannot Be Displayed.	Clear Cache
Your computer can't sign on or displays a password that is no longer valid.	Delete Cookies
Your Internet Browser's security settings are set too high blocking LexisNexis sites.	Add Trusted Sites
Your computer may not be able to view secure sites.	Check SSL Settings

NOTE:

If you have tried all of the above steps, please contact LexisNexis® Customer Support.