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▶️ Clear Cache and Cookies on Most Common Mobile Browsers

Document ID

Document ID SU3116

Product

  • Nexis®

Category

  • Technical Support

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Article Content

 Clearing all cookies will remove user preferences for the website, login information, shopping cart contents and identifiers for server-based sessions.

Safari for iOS
Chrome for iOS
Firefox Browser for Android
Native Android browser
Chrome for Android
IE for Windows phones
 

 Safari for iOS

 Take the following steps:
  1. Close fully out of the browser
    Note: If customer is unable to close all browser tabs, skip this step and perform all other steps.  If the issue persists user may need to fully close and restart their browser and Clear Cache again.
  2. Reopen Safari and navigate to a non-Lexis website.
  3. Tap Settings.
  4. Tap Safari.
  5. Tap Clear History and Website Data.
For more information, watch this video:

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 Chrome for iOS

 Take the following steps:
  1. Close fully out of the browser
    Note: If customer is unable to close all browser tabs, skip this step and perform all other steps.  If the issue persists user may need to fully close and restart their browser and Clear Cache again.
  2. Reopen Chrome and navigate to a non-Lexis website.
  3. Tap the Menu icon
  4. Tap Settings.
  5. Tap Privacy.
  6. Tap Clear Cache and Clear Cookies, Site Data.
For more information, watch this video:

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 Firefox Browser for Android

 Take the following steps:
  1. Close fully out of the browser
    Note: If customer is unable to close all browser tabs, skip this step and perform all other steps.  If the issue persists user may need to fully close and restart their browser and Clear Cache again.
  2. Reopen Firefox and navigate to a non-Lexis website.
  3. Tap Menu
  4. Tap Settings.
  5. Tap Privacy.
  6. Tap Clear now.
  7. The "Clear now" window appears.
  8. Tap Clear Data.

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 Native Android browser

 Take the following steps:
  1. Close fully out of the browser
    Note: If customer is unable to close all browser tabs, skip this step and perform all other steps.  If the issue persists user may need to fully close and restart their browser and Clear Cache again.
  2. Reopen browser and navigate to a non-Lexis website.
  3. Tap Menu.
  4. Tap Settings.
  5. Tap Privacy & security.
  6. Tap Clear cache and Clear all cookie data.
  7. Tap OK.

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 Chrome for Android

 Take the following steps:
  1. Close fully out of the browser
    Note: If customer is unable to close all browser tabs, skip this step and perform all other steps.  If the issue persists user may need to fully close and restart their browser and Clear Cache again.
  2. Reopen Chrome and navigate to a non-Lexis website.
  3. Tap Menu
  4. Tap Settings.
  5. Tap Privacy.
  6. Tap Clear Browsing Data.
  7. Check Clear the cache and Clear cookies, site data
  8. Tap Clear.

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 IE for Windows phones

 Take the following steps:
  1. Close fully out of the browser
    Note: If customer is unable to close all browser tabs, skip this step and perform all other steps.  If the issue persists user may need to fully close and restart their browser and Clear Cache again.
  2. Reopen Internet Explorer and navigate to a non-Lexis website.
  3. Tap More.
  4. Tap Settings.
  5. Tap Delete history.
  6. Tap Delete to confirm.

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