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Nexis Diligence+™
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Nexis Uni®
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CaseMap® Cloud
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LexisNexis® Account Center
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Lexis®
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TotalPatent One®
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Lexis+®
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Nexis®
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Nexis Diligence™
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Lexis+™ Canada
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Lexis Advance® Quicklaw®
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Nexis Newsdesk®
Category
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Account Updates
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Billing and Invoicing
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You can access LexisNexis Account Center directly at https://accountcenter.lexisnexis.com using your LexisNexis ID and password.
Setting Up Auto-Pay
Payment Preferences
Auto Pay Error - This Credit Card has expired
Setting Up Auto-Pay
Note: It is highly recommended to process previous outstanding invoices prior to enrollment to avoid any system generated notices.If there is only one FA on the account, the Auto-pay option is not available because a single FA cannot enroll in both Direct Debit and Auto-pay or vice versa.
Note: Please contact Customer Support if you require a receipt for your payment.
Take the following steps to set up Auto-pay in LexisNexis Account Center:
Note: Auto-pay runs on the 7th of every month. Auto-payments are switched over automatically if you previously had Auto-pay set-up in PowerInvoice.
- Select Invoice & Payment from the left side of the page.
- Select Payment Preferences.
- Click Set auto-payment under the Auto-pay section.
- Select the Financial Account.
- Select the Payment Method.
Note: If you have not set up your payment preference, you need to do so before selecting the Payment Method. See Payment Preferences for steps. - Click I accept the Terms and Conditions box.
- Click Save.
Note: LexisNexis Account Center displays the message: The automatic payment was successfully updated
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Payment Preferences
Credit Cards
Take the following steps to add credit card information in LexisNexis Account Center:
Note: You can store multiple credit cards. You can only add or delete credit card information.
- Select Invoice & Payment from the left side of the page.
- Select Payment Preferences.
- Click Add Credit Card to open the Payment Information panel.
- Enter the Card Holder Name.
- Select the Credit Card Type.
- Enter the Credit Card Number.
- Select the Expiration Date.
- Enter the Card Verification Code (CVC) Number.
- Click Submit.
Note: If the card was added successfully, you receive a message that the credit card was successfully added. If it was not successful, you receive a message that it failed.
Take the following steps to delete credit card information in LexisNexis Account Center:
Note: You can only add or delete credit card information.
- Select Invoice & Payment from the left side of the page.
- Select Payment Preferences.
- Click Delete next to the payment method you wish to remove.
Note: This launches the Are You Sure you want to delete the credit card details box. - Click Delete to receive a deletion successful message.
Note: Deleting a credit card number associated to the auto-payment delivers the message: This credit card is currently set up on auto-pay. If deleted the associated account will no longer be set up on auto-pay. - Click Delete or Cancel.
Bank Accounts
Take the following steps to add bank account information in LexisNexis Account Center:
Note: You can store multiple bank accounts. You can only add or delete bank account information.
- Select Invoice & Payment from the left side of the page.
- Select Payment Preferences.
- Click Add Bank Account.
- Enter Name on Account.
- Enter Account Type.
- Enter Routing Number.
- Enter Account Number.
- Enter Bank Name if you want.
Take the following steps to delete bank account information in LexisNexis Account Center:
Note: You can only add or delete bank account information.
- Select Invoice & Payment from the left side of the page.
- Select Payment Preferences.
- Click Delete next to the payment method you wish to remove.
Note: A dialog box displays Are You Sure you want to delete the bank account details. - Click Delete, a confirmation message displays.
Note: After deleting the bank account information associated with the auto-pay, the following message displays: This bank account is currently set up on auto-pay. If deleted the associated account will no longer be set up on auto-pay. - Click Delete or Cancel.
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Auto Pay Error - This Credit Card has Expired
LexisNexis Account Center Invoice Contacts Admin are notified via email when LexisNexis Account Center detects the credit card on file Expiration Date is nearing. If the Admin fails to update the credit card (CC) prior to the 7th, the payment will not process.
The following message is displayed on the Payment Preferences tab: This credit card has expired. To continue to use this card please enter a new credit card with the updated information.
Note: If you experience unexpected behavior while signing on to or using the LexisNexis Account Center, visit the LexisNexis Browser Troubleshooting Guide. This guide is a self-service, basic browser troubleshooting site that shows the environment, removes a user's stored authentication cookies and helps clear cache.
If these steps do not resolve the issue, please contact Customer Support for further assistance.
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