Credentialing Customer Information Form (CIF) Guide

Credentialing is the process where LexisNexis^® validates information about a customer when access to Public Records is purchased. Through this process, LexisNexis requests documentation and clarification from you to satisfy Security and Compliance requirements in order to access Public Records databases.

LexisNexis uses the Customer Information Form (CIF) to gather and validate your information.
 

Why Credentialing?

This process is set up to protect the sensitive nature of data, which oftentimes includes your own personal data. At LexisNexis we must adhere to United States Federal Regulations, data provider restrictions, and internal security protocol, all of which make up our credentialing process.

Based on these regulations and the application review process, you may ultimately qualify for access to either non-regulated or regulated data as part of your subscription. Regulated data requires a permissible use case under the Gramm-Leach-Bliley Act (GLBA) or the Driver's Privacy Protection Act (DPPA).

 

Completing the Customer Information Form (CIF)

Submitting the Customer Information Form (CIF) and supporting documentation via the secure portal in LexisNexis^® Account Center is the first step in processing your application for access to Public Records.

Credentialing cannot begin until the CIF and all supporting documentation have been successfully submitted in LexisNexis Account Center (LNAC). You will receive a confirmation email after your CIF is successfully submitted.

To begin the process, click the Start button in the Customer Credentialing Tab on the left side of the LNAC homepage, then follow the process below. The Start button does not appear if your form is already submitted.

 

Page 1: Organization Information

 

1. The Organization name, DBA (Doing business as), address, and phone number must match what is registered with the state or delays in the credentialing process are likely to occur.
2. Complete all fields and click Next to proceed.

 

 

Page 2: Customer Profile

 

1. Select just one best match for the type of business you conduct.
2. Complete all fields and click Next to proceed.

 

 

Page 3: Public Records Use Certification

 

1. Provide a detailed description of your intended use of public records.
2. For best results, include example scenarios of how you will be using public records.
3. Complete all fields and click Next to proceed.

 

 

Page 4: Consumer Debt Collection Use Certification

 

1. You must indicate if you intend to use public records for consumer debt collection purposes.
   • Select the intent for use of public records for consumer debt collection purposes.
   • If you do not intend to use public records for consumer debt collection purposes, select Only for use other than consumer debt collection.
2. Select I accept and then click Next to proceed.

 

 

Page 5: Permissible Purpose Certification

 

1. When researching, all users must select a use case from a set of regulated permissible uses. The service can either present them with all such permissible uses, or a limited set of your choosing:
   • Select Option 1 if you would like your users to be presented with all regulated permissible use cases.
   • Select Option 2 to limit users to a narrower set of permissible uses of your choosing.
2. Select I accept and then click Next to proceed.

 

 

Page 6: Death Master File

 

1. Our sources contain various records of current and historical death records; however, the Social Security Administration's (SSA’s) most-recent-three-years Death Master File (DMF) is governed by its own regulations. This page explains the rules around accessing using the DMF.
2. Indicate if have at least one permissible use of the DMF and if you need access.
   • If you select Yes, you will be presented with a checklist to document the nature of your access.
3. Click Next to proceed.

 

 

Page 7: Contact Information

 

1. Please provide the contact information for an admin user at your firm.
   • Because this user will have the power to grant access to other users at your firm, this selection must be vetted. The Date of Birth and Home Address for this person must be provided to complete this process.
   • The Date of Birth and Home Address fields may not be displayed based on how you answered previous questions.
2. Complete all fields and click Next to proceed.

 

 

Page 8: Upload Required Documents

An official document or documents, establishing your identity or licensure must be uploaded for confirmation. Please ensure these are clean, legible, and actionable.

1. Depending on your type of industry, you will be asked for a relevant copy of a key document supporting your identity or license.
2. If you do not have the document indicated -or- you have been in business less than six months, you will be given an alternative list of documents to upload.
   • In these scenarios, you must upload two (2) documents from the alternative list.
3. Upload the necessary documents by clicking Upload and selecting the appropriate file.
4. Click Next to proceed.

 

 

Page 9: Responsibilities and Signature

 

1. Read and accept the Customer Responsibilities if you agree.
2. Read the Signature statement.
3. If you agree to this statement and the collective credentialing form, digitally sign the form by filling out the fields with the requested information.
4. Click Next to proceed.

 

 

Page 10: Thank You!

 
Click Done to complete the process.

• An analyst will be assigned within 24 hours to start the Credentialing process.
• The assigned analyst will reach out to you via email with an introduction and is your main point of contact throughout the process.
• They will use their tools to verify all your information. If they need clarification or additional documentation, they will reach out to you directly.

Once you have successfully submitted your CIF, you can continue to track the status of your application via the Customer Credentialing tab in LexisNexis Account Center.

The name of your Credentialing Analyst displays on the Customer Credentialing tab. Please reach out to your Analyst with additional questions.