Product
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Lexis® Search Advantage
Category
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Technical*
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Legal Search
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Problem Description
A user reports new documents are not showing in the results.
Suggested Action
Take the following steps to stop and restart the Lexis® Search Advantage Connector 3 service to resolve the issue:
- Click the Start button located in the bottom-left corner of the screen.
- Enter Services in the search box.
- Click Services or Services (Desktop app) in the search results.
- Scroll through the list to find the Lexis Search Advantage Connector v3 service.
Note: You can use search function at the top-right corner to quickly locate a specific service. - Right-click Lexis Search Advantage Connector v3.
- (Optional) Click Properties to open a new window with more details about the service.
- Click Stop in the context menu.
Note: A confirmation dialog box may appear, warning you that stopping the service also stops any dependent services. Read the message and make sure you understand the consequences. - Click Yes to confirm and stop the service.
- (Optional) Look at the Status column in the Services Manager to check if the service has stopped successfully. If it says Stopped, then the service is no longer running.
- Right-click Lexis Search Advantage Connectorv3 to open a context menu.
- Click Start.
Note: This initiates the process of starting the service.
- Monitor the Status column in the Services window to see when the service changes from Stopped to Running.
Note: Depending on the service and your system's configuration, it may take a few moments for the service to start.
- Return to the transactional page.
- Refresh the page.
- Make sure searched is filtered by date.
