LexisNexis® Academic & Library Support


Our LexisNexis® Academic & Library Support Team makes every effort to reply to your email request within 2 business days.

If you need immediate assistance, please contact Customer Support at 1-800-897-3419.

All fields are required unless otherwise noted.

Please complete the following fields:

  • Item 1
  • Item 2
First Name
Last Name
Your Position Title
Organization Name
Account Number
You may know this as Account Number or Customer Number.
If you do not know your LexisNexis Account Number or Customer Number, enter don't know in the Account Number field.

Phone Number
Phone Number field formats for locations in the United States and Canada:
3-digit Area Code and 7-digit phone number
Examples: 800-833-9844 or 937-865-6800.
Formats for locations in other countries:
Country Code and phone number
Examples: 0011-518-487-3385, 00531-11-3259, 0080 110 3330
Email Address
Please enter a valid email address.

Type of Assistance

IP Address
Provide the following information to ensure accuracy:
  • All IP addresses that you want to add or remove
  • All IP addresses that should be active for your institution
Only those IP addresses registered to your institution and restricted to Authorized Users as defined in your LexisNexis Subscriber License (If your IP addresses are registered to a consortium instead of directly to your institution, please include the name of the consortium.)

. . . Please enter the IP Address correctly.
. . . Please enter the IP Address correctly.
. . . Please enter the IP Address correctly.

We require the following information when you request a report for someone else:
  • First and Last Name
  • Email Address
  • Phone Number
Bar Code Range
Provide the following information for all Bar Code Access requests:
  • The bar code ranges
  • The URL for the page that hosts the link
Use proper Library Identifier format in your request, for example X YYYY XXXX XXXX [X=variable numbers; Y=constant numbers]
URL for Host Page
RPA Script Path
Provide the following path information for the RPA scripts on your server:
  • A path to a secure location on the web server. For, example: http://library.catalog.school.name.edu/lexis/lnaauth.asp
Note: All scripts reside in the Lexis directory web environment type: either PHP or ASP
Security Verification
Please enter correct text shown above.