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Unable to Open a .ACSM eBook File

Document ID

Document ID SU5645

Product

  • LexisNexis® eBooks

Category

  • Technical Support

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Problem Description

You are unable to open an eBook downloaded in the .acsm format.

Suggested Action

ACSM files are DRM protected files that must be opened and authorized in Adobe® Digital Editions.

  1. Install Adobe® Digital Editions. For more information, see Adobe Digital Editions.
  2. Authorize Adobe Digital Editions. For more information, see Authorize Adobe Digital Editions.
  3. Add the .acsm file to the Adobe Digital Editions library.

Note: You can also install Adobe Digital Editions on an iPad via the App Store.
Note: If using Bluefire Reader on the iPad, you must download the application via the App Store and register it with Adobe before downloading the eBook to the iPad.

For further assistance, please contact eBooks Customer Support at 1-800-833-9844.

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