Frequently Asked Questions (FAQ)

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What Is an Activation Code?

Your Activation Code contains a combination of seven letters and/or numbers. Use the code to create your own LexisNexis Custom ID and Password.

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How Do I Obtain My Activation Code?

Obtain your one-time Activation Code from your LexisNexis^® Account Representative, law school librarian, or other faculty member.

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How Do I Create a Custom ID and Password?

Enter your Activation Code into the registration system and follow the steps to create your Custom ID and Password.

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Does My Activation Code Contain an 'L' or 'O'?

Your 7-digit Activation Code does not contain the letters 'L' or 'O'. Use the numbers 1 and 0 instead.

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Will I Need to Keep My Activation Code?

After you create your Custom ID and Password, you do not need your Activation Code to sign on to the LexisNexis services. If you forget your Custom ID, though, we can assist you more quickly if you keep your Activation Code.

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Are There Guidelines for Selecting My Custom ID?

Create your Custom ID according to the following guidelines:

• The Custom ID must contain 8 to 25 characters (alpha characters and/or numeric characters 0 through 9)
• The Custom ID cannot be your 7 character activation code
• The Custom ID can contain special characters: @ _ (underscore) . (period) - (hyphen)
• The Custom ID cannot be already in use
• The Custom ID cannot contain spaces and international characters
• The Custom ID cannot contain only numbers
• The Custom ID cannot contain offensive words
• The Custom ID cannot contain your first and last name (e.g. JOHNSMITH)
• The Custom ID cannot contain LexisNexis names (e.g. lexis.com, nexis.com, etc.)

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Are There Guidelines for Selecting My Password?

Create your Password according to the following guidelines:

• The Password must contain 6-50 characters
• The Password must contain at least one letter and one number
• The Password cannot contain special characters (except @._-)
• The Password cannot contain spaces
• The Password cannot contain your First or Last name
• The Password cannot contain your LexisNexis ID
• The Password cannot be the same as any of your previous three passwords

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What If I Forget My Custom ID?

Use the following methods to retrieve your Custom ID:

• Contact your LexisNexis Account Representative.
• Contact Customer Support

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What If I Forget My Password?

If you forget your password, click Forgot Password on the law school sign on page.

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